By Vic Hargrave

Hello Vic,

I’m developing a website right now, and one of my test users has Trend Micro Titanium installed, and is not able to use the website: http://www.universalstop.com. Can you point me in the right direction with regard to figuring out: 1) Why is it being blocked? And 2) How to mitigate this?

Thanks so much for any help you can provide.

– Jeremy Yunis

Answer:

Hi Jeremy.  Thanks very much for your question.

Trend Micro has a free public service where you can check to see how we classify URLs: http://global.sitesafety.trendmicro.com/result.php. When I used this resource to check http://www.universalstop.com, I see that it has not been classified yet by our URL filtering service, most likely because it is still new.

I’m not sure how your test user’s Titanium is set up, but if it is still blocking this URL, the person  can add the URL as an “exception” to the URL blocking rules in effect.

Titanium will not attempt to classify or block an URL on the exception list.  Here’s how you add a URL to the exception list:

1. Open the Titanium control panel.
2. Click on Exceptions lists in the Protection Settings panel.
3. Click on Websites.
4. Click on the +Add button.
5. Enter the URL you want to unblock to the Add the address (URL) of a website
   of the Add or Edit an Item.
6. Click on the OK button.

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