Sorry you’re having difficulty keeping your Trend Micro Security updated properly…Our customer support team had recommended that you try the solution here:
http://esupport.trendmicro.com/solution/en-us/1056721.aspx

Thank you for your comment and giving us the opportunity to talk about Virus Bulletin and AV-Comparatives. Our sole focus is on providing the right protection for our customers – and many of these tests use dated methodologies that don’t represent the way in which people use the Internet today. The AV-Comparatives test referenced is their dinosaur test similar to VB100 — which tests detection of viruses on infected computers that are not connected to the Internet. We do well in their whole-product dynamic test, which we use to test our effectiveness in the real-world threat scenarios that our customers face online every day.

Regarding VB100, our position regarding their testing methodology was very clear when we withdrew participation, summed up by this Register post: http://www.channelregister.co.uk/2008/06/09/trend_vb_test_criticism/ . We really have nothing more to add, as in four years nothing has changed.

Fast is very important for proactive protection versus reactive detection. Trend Micro Smart Protection Network focuses on using global threat intelligence to proactively block threats before they reach our customers’ networks and computers.

In AV-Comparative’s March test, Trend scored 18th out of 20 vendors. 2nd to last in missed samples and 17 out of 18 in terms of false positives.

Fast is unimportant if you miss things. Virus Bulletin and AV-Comparatives are both extremely reputable.